Cookie Policy

This Cookie Policy explains how BOLTVAN International Inc. ("BOLTVAN", "we") uses cookies and similar tracking technologies on www.boltvan.com and our client portal. It should be read alongside our Privacy Policy.

1. What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember your actions and preferences over a period of time, so you don't have to re-enter information every time you revisit the site.

We also use similar technologies including web beacons (pixel tags), local storage, and session storage for related purposes.

2. Cookies We Use

We categorise our cookies as follows: Essential (strictly necessary), Analytics, Marketing, and Third-Party. When you first visit our website, you will be presented with a cookie banner allowing you to accept all cookies or only essential ones.

3. Essential Cookies (Always Active)

These cookies are strictly necessary for the website and client portal to function. They cannot be disabled without breaking core functionality.

• bv_session — Session management for the client portal. Expires: session end.
• bv_cookie_consent — Records your cookie consent preference. Expires: 12 months.
• bv_csrf — Cross-site request forgery protection for form submissions. Expires: session end.
• bv_auth — Authentication token for logged-in portal users. Expires: 30 days (if "Remember me" selected).

4. Analytics Cookies

These cookies help us understand how visitors interact with our website, which pages are most visited, and how users navigate through our services. This information is used to improve our website and user experience. All analytics data is aggregated and anonymised.

• Google Analytics (_ga, _gid, _gat) — Page views, session duration, traffic sources. Anonymised. Expires: 2 years / 24 hours / 1 minute respectively.
• PostHog — Product analytics for portal feature usage. Data retained for 12 months.
• Hotjar (optional) — Anonymised session recordings and heatmaps. Expires: 1 year.

These cookies are only placed with your consent.

5. Marketing Cookies

Marketing cookies track your visits across websites to show you relevant advertisements and measure the effectiveness of our marketing campaigns. We use these sparingly and only with your explicit consent.

• LinkedIn Insight Tag — Measures the effectiveness of LinkedIn advertising campaigns.
• Google Ads — Conversion tracking for paid search and display campaigns.

You can opt out of marketing cookies at any time via the cookie settings link in the footer.

6. Third-Party Cookies

Some of our website features embed third-party content that may set their own cookies:

• Google Maps — Embedded on our Contact page to show our office location. Google's cookie policy applies.
• YouTube — If we embed video content. YouTube's cookie policy applies.

We have no control over third-party cookies. Please refer to the respective third parties' privacy policies for more information.

7. Managing and Withdrawing Cookie Consent

You can manage your cookie preferences at any time through the following methods:

• Cookie banner: The banner shown on your first visit allows you to accept all or essential-only cookies.
• Cookie settings: A "Cookie Settings" link in our website footer allows you to update your preferences at any time.
• Browser settings: Most browsers allow you to block or delete cookies. Note that disabling cookies may affect website functionality. For instructions, visit your browser's help page.
• Opt-out tools: You can opt out of Google Analytics at tools.google.com/dlpage/gaoptout.

Withdrawing consent does not affect the lawfulness of processing that took place before withdrawal.

8. Updates to This Policy

We may update this Cookie Policy when we add or change the cookies we use, or when laws change. The "Last updated" date at the top of this page indicates when it was last revised. We encourage you to review it periodically.

9. Contact

If you have questions about our use of cookies, contact us at:
privacy@boltvan.com
BOLTVAN International Inc., 5th Street, 21st Floor, New York, USA